FAQs

Being our items are handmade, our goal is to process and ship all orders within 1-4 business days of purchase.   During high volume times such as sales, holidays, or new toy launches please allow up to 7-12 business days.

The customer is responsible for ensuring we have the correct address prior to shipping.  We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address due to the customers mistake.   

Currently we do not offer International Shipping.

Toys with defects can be returned to us at any time for repairs or replacement, just email us to get the process started, info@homibaby.com, be sure to include your order number.  We do stand behind our product and will repair or replace damaged toys at any time. We do not offer refunds, but we are happy to exchange for a different product or send a replacement. It is the customer’s responsibility to ship back to us. Please note that the original toy MUST be returned to us before we can issue a repair or replacement. Items with no structural defects or cosmetic issues cannot be returned.

Sale, discounted, and personalized items are not eligible for a refund, return, or exchange.

Because we use natural hardwood, the markings on your toy are dependent on the tree they came from. Natural grain, variations in shade, and unique markings are all signs that your toy is a one of a kind piece. Product designs may vary.

We design, build, and assemble all of our toys here in Utah, the Beehive State.

Yes, our wood is all natural!  We use Maple, Hickory, Oak, and Walnut hardwoods and their beautiful natural colors.  If our toys are sealed, they are sealed with organic coconut oil that is all natural and nontoxic so it is safe for your baby to chew on. All of our paints, sealers, and wood glue are 100% safe. They are lead free, no VOC's, water based, and non-toxic. While the silicone we use is not organic, it is BPA-Free, food grade quality and safe for your baby.

We do! Contact us at info@homibaby.com for more information.

We’d love to get your question answered! Just send us an email at info@homibaby.com